How to obtain access to an OKX account of someone who passed away or lost mental capacity?
We understand it can be difficult to make decisions after a loved one passed away or lost mental capacity. To help make things easier for you, we put together this guidance for your quick reference. We also recommend you contact your legal advisor for assistance as needed.
1. Contact us
Please do not hesitate to contact us at Support Center for help.
Once we are notified of the death or loss of mental capacity of our user (the “User”), and confirm the account, we will begin the procedure to freeze the User’s account, and one of our analysts will work with you throughout the process. Please be aware that we may not freeze the account at the time when we receive your inquiry.
2. Documents we may need from you
To further process your request, we will need you to provide the following documentation, if applicable in your region. All documents provided should be in English and should be certified and/or notarized as true copies.
In the event of a User’s death
Proof of death (such as Death Certificate);
Proof of relationship (such as a Marriage or Birth Certificate);
Identity documents of the User;
Identity documents of the applicant;
Last will if applicable;
Document(s) issued by competent authority which proves that the applicant has the authority to handle the financial affairs of the User (such as Letter of Administration);
A letter signed by the person(s) with authority and/or any government-issued document(s) instructing us on what to do with the account and the account balance, if any;
Other documents/information which we may require.
In the event of a User’s loss of mental capacity
Proof of documents evidencing the loss of mental capacity of the User;
Proof of relationship (such as a Marriage or Birth Certificate);
Identity documents of the User;
Identity documents of the applicant;
Power of Attorney if applicable;
Document(s) issued by competent authority which proves that the applicant has the authority to handle the financial affairs of the User (such as a Court Order);
A letter signed by the person(s) with authority and/or any government-issued document(s) instructing us on what to do with the account and the account balance, if any;
Other documents/information which we may require.
We will review the provided documents and information, and may require additional documents or actions from you to further proceed. Upon approval, we will help transfer the funds and/or close the account per the instructions.
Note: the required documentation and processes may differ depending on your region, residence, and individual situation. The information provided in this guidance does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available in this guidance are for general informational purposes only. You should seek professional legal advice with respect to any particular legal matter, and only your legal advisor can provide advice which is applicable or appropriate to your particular situation.