FAQ
Account management and security
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Feb 11, 202556
- How do I change my login password?Published on Aug 22, 2023Updated on Jan 27, 202516,382
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Dec 23, 20244,297
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Feb 21, 2025359
- How do I create passkeys? (web)Published on Aug 16, 2023Updated on Feb 21, 20252,002
- How do I download my account statements?Published on Nov 6, 2024Updated on Feb 21, 20258
- Why is my account frozen?Published on Aug 22, 2023Updated on Jan 27, 202518,078
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Feb 21, 202512,212
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Feb 21, 20256,087
- My authenticator app isn't working, what should I do?Published on Aug 11, 2023Updated on Nov 24, 2024902
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Jan 15, 2025395
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Feb 21, 202517
- How do I register an account on OKX?Published on May 23, 2024Updated on Feb 21, 202516,067
- How do I close my account? (app)Published on Aug 22, 2023Updated on Jan 27, 2025754
- How do I change my authenticator app?Published on Sep 11, 2023Updated on Dec 11, 20243,111
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