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Account, security, and verification

Account management and security

FAQ

Account management and security

How do I reset Two-factor authentication (2FA)?

Published on Sep 15, 2023Updated on Sep 12, 20242,264

How do I freeze my account? (web)

Published on Aug 22, 2023Updated on Aug 27, 2024331

Why is my account frozen?

Published on Aug 22, 2023Updated on Sep 18, 202411,423

How do I link an authenticator app?

Published on Aug 29, 2023Updated on Sep 13, 20241,013

My authenticator app isn't working, what should I do?

Published on Aug 11, 2023Updated on Sep 6, 2024414

How do I register for an OKX account?

Published on Sep 6, 2024Updated on Sep 6, 2024

How do I register an account on OKX?

Published on May 23, 2024Updated on Sep 18, 20244,270

How do I change my authenticator app?

Published on Sep 11, 2023Updated on Sep 13, 20242,546

How do I change my phone number?

Published on Sep 7, 2023Updated on Aug 27, 20249,311

How do I change my email?

Published on Sep 6, 2023Updated on Aug 27, 20242,543

How do I authorize a new device when I log in?

Published on Aug 31, 2023Updated on Sep 11, 202410,161

What is sub-account?

Published on Aug 22, 2023Updated on Aug 13, 20241,206

How do I close my account? (web)

Published on Aug 22, 2023Updated on Jul 31, 2024357

How do I migrate my email address or phone number to another account? (web)

Published on Aug 22, 2023Updated on Aug 27, 2024283

How do I migrate my email address or phone number to another account? (app)

Published on Aug 22, 2023Updated on Jun 21, 2024404

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