FAQ

Deposit and withdrawal

How do I withdraw USD with an international wire transfer?
Published on Dec 31, 2024Updated on Apr 1, 20254
How do I deposit USD with an international wire transfer?
Published on Dec 31, 2024Updated on Apr 1, 20255
How do I deposit EUR with SEPA bank transfer?
Published on Nov 16, 2023Updated on Apr 30, 2025126
How do I find my deposit address and tag/memo/comment?
Published on Aug 22, 2023Updated on May 15, 202550,691
How do I select the correct network for my crypto withdrawals and deposits?
Published on Aug 22, 2023Updated on May 15, 202519,548
Travel Rule FAQ (EEA region)
Published on Dec 17, 2024Updated on Apr 3, 2025607
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Published on Oct 21, 2024Updated on May 6, 202553
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on May 13, 202511,640
How do I make a deposit? (web)
Published on Aug 13, 2023Updated on Apr 16, 20254,500
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on May 15, 20255,131
How do I make a withdrawal? (web)
Published on Aug 22, 2023Updated on Apr 16, 20251,229
What should I do if the other platform didn't receive my withdrawal?
Published on Oct 18, 2024Updated on May 15, 2025352
How do I check my deposit progress?
Published on Aug 13, 2023Updated on May 13, 20256,943
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Published on May 10, 2023Updated on Apr 22, 2025167
What should I do if my withdrawal isn't successful?
Published on Oct 17, 2024Updated on Apr 1, 2025128

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