FAQ
Account management and security
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Apr 4, 202538
- How do I register an account on OKX?Published on May 23, 2024Updated on Apr 27, 202519,308
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Apr 30, 20258,547
- How do I create passkeys? (web)Published on Aug 16, 2023Updated on Apr 30, 20253,006
- How do I update my login password?Published on Aug 22, 2023Updated on Apr 24, 202524
- How do I reset my Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Apr 21, 20251
- What is sub-account?Published on Aug 22, 2023Updated on Apr 1, 20251,539
- How do I update my authenticator app?Published on Aug 1, 2024Updated on Apr 21, 202511
- How do I link an authenticator app?Published on Aug 29, 2023Updated on May 8, 202512,956
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Apr 1, 202512,147
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on May 8, 20253,415
- How do I transfer/deposit crypto with my sub-accounts?Published on Aug 22, 2023Updated on Apr 1, 20251,823
- How do I download my account statements?Published on Nov 6, 2024Updated on May 15, 202518
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Apr 1, 2025368
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on May 15, 2025337
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