FAQ
Account management and security
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Mar 20, 202511
- How do I register an account on OKX?Published on May 23, 2024Updated on Apr 1, 202518,109
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Apr 1, 20258,323
- How do I create passkeys? (web)Published on Aug 16, 2023Updated on Apr 1, 20252,717
- How do I update my login password?Published on Aug 22, 2023Updated on Apr 1, 202524
- What is sub-account?Published on Aug 22, 2023Updated on Apr 1, 20251,504
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Apr 1, 202512,356
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Apr 1, 202511,929
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Apr 1, 2025288
- How do I transfer/deposit crypto with my sub-accounts?Published on Aug 22, 2023Updated on Apr 1, 20251,289
- How do I download my account statements?Published on Nov 6, 2024Updated on Apr 1, 202514
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Apr 1, 2025364
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Apr 3, 2025323
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Apr 1, 2025283
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Apr 3, 202519,196
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