FAQ

Deposit and withdrawal

What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Apr 1, 2025116
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on May 15, 202517,002
How do I enable allowlist? (web)
Published on Aug 14, 2023Updated on Apr 1, 2025333
How do I check the status of my returned withdrawal?
Published on Oct 30, 2023Updated on Apr 1, 2025214
How do I check the number of block confirmations? (app)
Published on Aug 22, 2023Updated on May 13, 2025328
How do I enable allowlist? (app)
Published on Aug 14, 2023Updated on May 13, 20251,529
How do I check the number of block confirmations? (web)
Published on Aug 22, 2023Updated on Apr 1, 2025119
What could be the reasons your transaction isn't visible?
Published on Oct 17, 2024Updated on Apr 22, 2025199
How to avoid deposit of unsupported tokens?
Published on Oct 16, 2024Updated on Apr 1, 2025184
How long does it take for a deposit to be completed?
Published on Oct 17, 2024Updated on May 13, 2025124
What are untradable assets?
Published on Sep 26, 2023Updated on Apr 18, 20253,341
Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Published on Aug 22, 2023Updated on Apr 1, 2025372
Travel Rule FAQ
Published on Jul 20, 2023Updated on Apr 1, 2025683
Why is my withdrawal taking longer than usual?
Published on Feb 29, 2024Updated on Apr 15, 202568
Where can I find the minimum deposit amount required for non-BTC?
Published on Oct 16, 2024Updated on Apr 1, 202526

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