FAQ

Individual verification

What do I need to do when I change my country of residence?
Published on Apr 10, 2025Updated on Apr 17, 20251
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Apr 1, 202524
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Apr 9, 202598
How do I verify an individual account?
Published on Sep 25, 2023Updated on Apr 3, 202525,892
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Apr 1, 2025436
Why did my identity verification fail?
Published on Sep 5, 2023Updated on Apr 1, 20259,594
What documents are accepted as proof of sources of wealth and funds?
Published on Oct 2, 2024Updated on Apr 1, 2025176
How do I secure my exchange account?
Published on Jun 12, 2024Updated on Apr 1, 2025728
Guide to ID and selfie photos for identity verification
Published on Oct 13, 2023Updated on Apr 1, 20259,113
How long does it take to complete my identity verification?
Published on Sep 5, 2023Updated on Apr 1, 20256,133
What are the types of documents that are accepted as proof of source of wealth in the United Arab Emirates (UAE)?
Published on May 8, 2024Updated on Apr 1, 20252
What are the types of documents that are accepted as proof of source of funds in the United Arab Emirates (UAE)?
Published on May 8, 2024Updated on Apr 1, 20258
How do I submit my proof of address (POA) in the United Arab Emirates (UAE)?
Published on May 7, 2024Updated on Apr 1, 2025674

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