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FAQ
Account management and security
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Feb 11, 202556
- How do I update my login password?Published on Aug 22, 2023Updated on Feb 17, 202521
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Dec 23, 20244,297
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Feb 21, 2025359
- How do I download my account statements?Published on Nov 6, 2024Updated on Feb 21, 20258
- Why is my account frozen?Published on Aug 22, 2023Updated on Jan 27, 202518,077
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Feb 21, 202512,212
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Feb 21, 20256,087
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Feb 21, 202517
- How do I register for an OKX account?Published on Sep 6, 2024Updated on Jan 15, 202525
- How do I register an account on OKX?Published on May 23, 2024Updated on Feb 21, 202516,067
- How do I freeze my account? (app)Published on Jul 11, 2024Updated on Feb 17, 20253
- How do I update my email?Published on Sep 6, 2023Updated on Feb 17, 2025
- How do I change my email?Published on Sep 6, 2023Updated on Jan 27, 20253,019
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Feb 21, 202511,647
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