FAQ
Account management and security
- How do I freeze my account? (app)Published on Aug 22, 2023Updated on Apr 1, 2025317
- How do I change my login password?Published on Aug 22, 2023Updated on May 2, 202517,183
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Apr 1, 202522,844
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on May 2, 20254,724
- Passkey FAQPublished on Mar 19, 2025Updated on May 2, 202510
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Apr 1, 2025285
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Apr 24, 202519,862
- My authenticator app isn't working, what should I do?Published on Aug 11, 2023Updated on May 2, 20251,137
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on May 2, 2025414
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Apr 1, 202531
- How do I close my account? (app)Published on Aug 22, 2023Updated on Apr 4, 2025787
- How do I close my account? (web)Published on Aug 22, 2023Updated on Apr 1, 2025405
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on Apr 4, 2025517
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