FAQ

Account, security, and verification

What onboarding information is required for a fund?
Published on Oct 13, 2023Updated on Apr 1, 202580
What documents are accepted as proof of sources of funds from decentralized finance?
Published on Nov 12, 2024Updated on Apr 1, 202541
How do I download my account statements?
Published on Nov 6, 2024Updated on Apr 1, 202518
What onboarding information is required for the government-owned enterprise?
Published on Oct 13, 2023Updated on Apr 1, 202548
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Apr 1, 2025366
How do I migrate my email address or phone number to another account? (web)
Published on Aug 22, 2023Updated on Apr 3, 2025331
How do I submit my proof of address (POA)?
Published on Sep 5, 2023Updated on Apr 22, 2025654
How do I freeze my account? (app)
Published on Aug 22, 2023Updated on Apr 1, 2025316
How do I change my login password?
Published on Aug 22, 2023Updated on Apr 24, 202517,115
I haven't received the SMS code
Published on Aug 16, 2023Updated on Apr 1, 202522,433
How do I reset Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on Apr 24, 20254,678
Why did my identity verification fail?
Published on Sep 5, 2023Updated on Apr 1, 20259,732
Passkey FAQ
Published on Mar 19, 2025Updated on Apr 24, 20257
A beginner's guide to identity verification
Published on Sep 25, 2023Updated on Apr 1, 20255,907
What can I do if my device is running in an unsafe environment?
Published on Jan 19, 2023Updated on Apr 1, 2025284

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