Account, security, and verification

My mobile phone isn't working, what should I do?

Published on Aug 22, 2023Updated on Oct 20, 2024350

How long does it take to complete my identity verification?

Published on Sep 5, 2023Updated on Sep 4, 20242,411

How do I check the status of my institutional verification?

Published on Oct 10, 2024Updated on Oct 20, 20244

How do I fix errors when submitting my institutional verification?

Published on Oct 10, 2024Updated on Oct 20, 20245

How do I start onboarding as an institutional user?

Published on Oct 10, 2024Updated on Oct 20, 20242

How do I submit my proof of address (POA) in Saudi Arabia?

Published on Jun 12, 2024Updated on Jul 16, 202414

How do I register an account on OKX?

Published on May 23, 2024Updated on Nov 13, 20249,647

What attestation do we need to agree to when verifying as an institutional customer?

Published on Feb 5, 2024Updated on Oct 2, 202477

How do I verify as a privately owned operating company?

Published on Oct 13, 2023Updated on Oct 12, 202474

How do I verify as a trust?

Published on Oct 13, 2023Updated on Oct 12, 202455

How do I verify as a non-profit?

Published on Oct 13, 2023Updated on Oct 12, 202434

Which proof of address (POA) is acceptable for institutional verification?

Published on Oct 13, 2023Updated on Oct 12, 202485

How do I verify as a fund?

Published on Oct 13, 2023Updated on Oct 10, 202446

How do I verify as a government-owned enterprise?

Published on Oct 13, 2023Updated on Oct 9, 202423

How do I verify as a privately owned financial institution?

Published on Oct 13, 2023Updated on Oct 9, 202442

FAQ