FAQ
Account management and security
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Apr 1, 202521,629
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Apr 1, 20254,568
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Apr 1, 2025283
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Apr 3, 202519,266
- My authenticator app isn't working, what should I do?Published on Aug 11, 2023Updated on Apr 1, 20251,070
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Apr 1, 2025411
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Apr 1, 202529
- How do I close my account? (app)Published on Aug 22, 2023Updated on Apr 4, 2025775
- How do I close my account? (web)Published on Aug 22, 2023Updated on Apr 1, 2025397
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on Apr 4, 2025510
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